A 27 years old learner from Neath Port Talbot College, was taken through her Level 2 QCF Health and Social Care Diploma, under the Skills for Industry project, she was registered in May 2014 and completing by the end of December 2014, taking a total of 5 months to complete.
The learner works for Carers Trust Swansea Bay, formerly known as Crossroads Care based in Swansea. Carers Trust mission statement is:-
“Carers Trust Swansea Bay promotes, offers support and delivers high quality services for Carers and people with care needs by a well-trained, highly valued workforce.”
When asked, the learner said, “That the qualification was straight forward, as I was completing the performance every day in work. I have learnt from the course as this was my first role within the care industry and the knowledge gained has helped with my performance. I enjoyed the method of delivery by my Assessor as she was always there on the phone or via e-mail setting work to do and giving me feedback on my progress. I was able to complete by using my mobile phone and send back work to her during gaps in my rota, so there was a good balance of learning methods. Additionally, my employer was very supportive, arranging appointments for reviews with my Assessor around my work commitments.”
Care Co-Ordinator at – Neath Port Talbot said, “That as an employer they have reaped the benefits of the learner completing her Level 2 Award, through the Skills for Industry project she knows the systems of the Company and the difficulties experienced service users and care staff alike. We have promoted her to Supervisory Care Officer – Swansea and she has been able to ‘hit the ground running’. We are more than happy with what Skills for Industry/NPTC Group did for her and would use them again as a Training Service Provider. We have developed a close relationship with the Assessor, who gives us feedback on the progress of our learners whenever we ask and will support us with any questions we may have.